Picking up calls inquiries and support in English

Installation and configuration of computer systems

Going through call logs to determine if there are any trends developing

Delivering service and support to end-users via automated call distribution phone software

Gathering and using customer details before evaluating and analyzing the symptoms of the issue

Diagnosing and solving technical issues including email clients and internet connectivity

Redirecting problems to the appropriate resource when necessary

Staying up to date with changes and updates in a company's systems

Use of computers and designated tracking software in order to process and record calls