Oversee the IT infrastructure support and operations for the supported business units

Responsible for driving project initiatives

Ensure proper process and documentation in place for server/network administration and computer room operations

Manage and enhance proactively quality and efficiency of the IT server/network infrastructure

Manage vendors for hardware/software acquisition and outsourced IT services/projects and monitor performance to ensure the committed SLA is achieved

Provide management updates on project progress. Change requests, risks and issues where appropriate, manage end to end activities and phases of full project cycle.