Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with users to ensure issue has been resolved.
Gain feedback from users about computer usage.
Run reports to determine malfunctions that continue to occur
Troubleshooting of Microsoft Windows Server 2008
Troubleshooting of Microsoft Windows 7 / XP
Troubleshooting of Microsoft Outlook 2010
Fortigate Management and Configuration