Retail Customer Relationship Officer

JOB PURPOSE- The Retail Customer Relationship Officer is responsible for marketing and selling the bank's products and services through direct and cross selling techniques to individual customers while maintaining a high quality service. In addition to developing relationships with individual customers and ensuring that their profiles are up to date.- Job Description-- Identifies Individual Customers needs for the targeted Segments (Retail Products) as directed by Retail Customer Service Head._- Promotes and sells the bank's products and services to achieve the preset sales targets._- Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers' needs._- Handles Individual customers' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction_- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures._- Uses cross-selling techniques with EGBANK existing Individual customers_- Adheres to all policies and procedures._- Ensures that individual customers' profiles are updated through implementing the KYC principle (Know Your Customers)_- Promotes E-channels awareness and encourage individual customers to use them_- Carries out any task requested by the Retail Customer Service Head and Retail Branch Manager._- Qualifications and Experience:Minimum education : Bachelor degree in finance or business administration-Desired education : N/A-Languages : Fluent in English and Arabic (Writing and speaking)-Ideal experience : 0 - 2 years of experience in customer service or any related field of work