Time Service Delivery Expert - German Speaking

**Summary**:Location: Cairo, Egypt #LI-Hybrid About the Role: As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope. This role reports directly into the Time Service Delivery Manager and will work hand in hand with the Time Services Delivery team.**About the Role**:**Key Responsibilities**:- Support the team in the operational conversion of P&O (HR) strategic objectives.- Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.- Support the identification and planning of services P&O (HR) Services will provide.- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.- Perform user administration tasks (e.g. access management).- Track service requests and troubleshoots. Analyze error messages and questions.- Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.- Support evaluation of the services / processes / continuous improvement in scope. Contribute to P&O (HR) Services projects at country or BU level.**Essential Requirements**:- Bachelor's Degree in any relevant discipline.- Previous experience in HR Services is a plus.- 0-2 years of experience in a customer-facing role.- German level C1 or Swiss-German Level B2 is a must.- English language proficiency is a must.- Outstanding communication skills.- Strong problem-solving skills.- Strong attention to details.**Commitment to Diversity and Inclusion**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Novartis is a proud member of the_ ILO Global Business and Disability Network_ and the _Valuable 500_, _promoting the inclusion of people with disabilities in workplaces around the world. We also collaborate with international partners, such as _Disability: IN_, _Purple Space_, _and _Business Disability Forum_ to identify and develop best practice solutions to enable people with disabilities to participate as equal members of our organization.**Skills**:- Managing diversity.- Optimizing Customer value by co-creating and developing compelling.- Problem solving.- Proactive thinking.- Managing stress.- customer focused solutions.**Languages**:- German.- English.- ADivisionPeople & OrganizationBusiness UnitCTSLocationEgyptSiteMaadiCompany / Legal EntityEG02 (FCRS = EG002) Novartis Pharma S.A.EFunctional AreaHuman ResourcesJob TypeFull timeEmployment TypeRegularShift WorkNoNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.