Application Support and Cloud Operations Engineer

**About the role**:**Application Support and Cloud Operations Engineer****Mission**:**Key tasks and responsibilities**:Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):**Technical responsibilities**:- Handle, diagnose and route in real-time incoming trouble tickets- Responsible for 2nd level technical support and escalation- Communicate planned/unplanned outages to end users- Providing L2 support for the cloud infrastructure**Functional responsibilities**:- Collaborating within the team**About you**:**Functional Skills**:- Troubleshooting skills- Strong ability to work in a team- Excellent written and verbal communication skills- Time management**Technical Skills**:- Operating system administration & scripting (Windows, Linux)- Database administration (Oracle, Sybase, SQL Server, MySQL)- Web Services (SOAP, REST)- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)- Big Data platforms, pervious work on Hadoop or mongo DB- Continuous delivery tools (Dockers, Kubernetees, Ansible )- Security protocols (ethical hacking is a plus)Good experience in working in agile and devops is a plusGood understanding of network protocols (CCNA is a plus)ITIL foundation knowledge (certificate is a plus)**Educational background**:- B.Sc. in computer science or equivalent- Fluent in English- Fluent in French is a plus- At least 2 years of experience working within the IT field**Additional information**:Mission:**Department**:Customer Marketing& Innovation**Contract**:Regular