Call Center Agent

Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set. Answer inbound calls as well as assist customers who have specific inquiries Build customer's interest in the services and products offered by the company Provide personalized customer service of the highest level Update the existing database with changes and the status of each existing/prospective customer/member Document details of telephone conversation and actions taken. Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication. Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.*Relevant University Degree *experience in a call Center/ Customer services environment, TPA, Hospitals or Medical Centers.