Senior Windows Engineer

Position :- Windows Engineer - L3

• Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
• Certifications: MCSE, VCA/VCP, ITIL
• Experience- 9 +Years
• Location - Vadodara
• Shift - Rotational

• Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix.
• Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.
• Advance windows OS installation, configuration and troubleshooting
• Good knowledge of OS performance fine-tuning
• Patch management.
• Worked on DNS, DHCP and active directory
• Awareness of storage and multipathing
• Advance Microsoft cluster configuration and troubleshooting
• Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.
• Knowledge of VDI environment.
• Knowledge of Citrix Xen Center.
• worked on native backup tools and commercial backup software
• Advance IIS administration/trouble shooting and fine-tuning of service
• Worked on hardware from different vendors
• Hardware raid configuration and troubleshooting
• Cross platform awareness
• Good Knowledge of MSSQL and troubleshooting between OS and database
• NOC & Datacenter experience.
• Working Knowledge of ITSM tools like Service Now (Preferred).

• Carry out the advance level of troubleshooting on Windows Server OS.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
• Technically update the tickets in ticketing system for all the issues handled / worked upon
• Work on Change requests and take them towards closure as per defined timelines
• Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
• performance analysis of data using monitoring Tool
• Carry out OS, application and firmware upgrades as and when required
• Carry out patch update activity for infrastructure as well as customer servers
• Timely execution of SIP related task allocated by Team lead
• Implementation of solutions as per Scope defined
• Identify performance bottle neck and mitigate them
• Work towards automation of day to day tasks.
• Follow the approval process for patch management, OS and firmware upgrade
• Troubleshoot VDI issues.
• Manage and troubleshoot Virtualization Platforms.
• Escalation to L3, Managers in timely manner.
• Adhere to shift timings and shift handover process
• Timely update/Quality update of tickets in the ticketing tool
• Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.
• Should work towards enhancement of his skill set on a continual basis.
• Coordinate with Onsite team for updates/KT/Documentations.