School ITS Officer

Location: Sutherland Shire Commencement Date: Monday, 3 March 2025 Closing Date: Monday, 17 February 2025 Capacity: Full-Time , Temporary About the Role The School ITS Officer acts as the first point of call for all IT-related issues at the Schools or Service Desk. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person, in response to a prioritised ticketing system. The ideal candidate will be a professional and skilled IT Support person experienced with dealing with Level 1 and Level 2 support queries. Key responsibilities include: The School ITS Officer is required to perform tasks that include but are not limited to;

• providing on-site technical support in relation to end-user computing, data network, classroom audio visual, and IT systems issues in accordance with Service Level Agreements
• participating in the deployment of various ICT projects
• configuring, supporting and troubleshooting Windows, Apple and ChromeOS software environments
• auditing and maintaining schools’ data networks
• liaising with the Supervisor of the Network and School Executives to assess the ICT needs within the schools and contribute to the continual improvement of ICT Services
• managing quotations on hardware, assets and software as required through Sydney Catholic Schools approved suppliers
• ICT asset management (both hardware and software)
• ensuring software licensing is current and a register of the software is consistently maintained to a high level of accuracy
• managing a strict backup schedule and ensuring adherence to established backup and recovery procedures.

Why Work for Sydney Catholic Schools In joining Sydney Catholic Schools (SCS) , you will be part of the largest Catholic education community in NSW, with a unified vision and shared resources, encompassing over 145 schools and over 74,000 students. We enable job mobility across the system, diverse career opportunities and an extensive suite of professional development programs. SCS is renowned for excellence, with six schools in the top 100 and 13 in the top 150 of the 2024 HSC rankings. Over 51% of results were Band 5 or 6, and our students achieved 2,819 Distinguished Achiever mentions. Be part of a system that fosters academic, creative and vocational success, shaping future leaders every step of the way. In addition, we offer:

• a competitive salary of $97,344 per annum plus superannuation
• salary packaging of up to $15,900 annually
• up to 25% discount on school fees for parents of SCS students
• ongoing training and development opportunities
• discounts on gym classes and memberships, activewear, healthy meals, and wellbeing products
• ex-gratia leave between Christmas and New Year
• generous Employee Referral Program.

About You To be successful in this position, you must possess:

• d emonstrated experience in customer facing desktop and network access support with the ability to troubleshoot Windows, Apple and ChromeOS operating systems
• demonstrated experience configuring and supporting fundamental Windows Server services (Active Directory, DHCP, DNS, File and Print, Backup)
• proficiency and understanding of communications between computer systems across layer of the OSI Model
• exceptional communication and relationship-building skills and customer service excellence
• a Post-secondary and/or relevant industry certification, eg. MSCA, CCNA, Aruba
• an understanding of ITIL v3/4 Foundation framework
• flexibility and initiative in managing workflow with an ability to prioritise competing tasks
• the ability to work autonomously and as a part of a larger team
• a current driver’s licence and daily access to a car
• willingness to respect, support, and uphold the mission, ethos, and teachings of the Catholic Church and the values of SCS.

Application Process To apply for this position please click the APPLY button and follow the prompts. To support your application, you will be required to provide the following:

• current CV

If you encounter technical issues or for any general enquiries please contact the People & Culture Services team on (02) 9568 8297 (8am-5pm, Mon-Fri). Statement of Commitment to Child Safety Click here to access SCS' Statement of Commitment to Child Safety and join us in creating a culture of child safety and wellbeing. Working With Children Check (WWCC) This role is classified as child-related work and therefore requires a WWCC clearance prior to commencement of employment. SCS welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples and candidates with diverse backgrounds. #J-18808-Ljbffr