Web Chat Consultant

Ever tried chatting online with a retailer and felt frustrated? Does it feel like you're talking to a robot instead of a person? Missing that human touch? At Bartons, we do things differently. Our online customer interactions are managed by experienced Bartons employees—not robots. Every online consultant is part of the Bartons family, working within our dealerships. Visit , and you'll connect with a Bartons team member today. We're expanding our team for this unique role! If you’re an experienced automotive professional in sales, service, or customer satisfaction, and you're passionate about delivering exceptional customer experiences, but find the traditional face-to-face model no longer suits your lifestyle, this is the opportunity you’ve been waiting for!

About the role

As Bartons continues to grow, we have an exciting opportunity for an experienced Online Sales & Customer Service Consultant to join our Capalaba Call Centre Team.

Why choose us?

We provide:

1. Genuinely flexible working hours : Days, nights, weekends—your choice!
2. An attractive salary package plus a monthly incentive program
3. Incentives and bonuses: Just like the sales floor, your efforts are rewarded!
4. Great employee benefits including discounts on vehicles, servicing, parts, and access to benefits with our other brands Brisbane Camperland, East Coast Commercials and Annual Pest Management.
5. The opportunity to be part of a professional and reputable Dealership
6. Opportunities for future advancement
7. Support from a dedicated and professional team
8. Ongoing training - we invest in our employees

A little about You

Do you have:

1. Positive Attitude: Energetic, hands-on, and driven to succeed.
2. Tech-Savvy Skills: Proficient in online platforms, email, SMS, and messenger, with strong attention to detail.
3. Multi-Tasking Ability: Skilled at managing multiple tasks and conversations simultaneously.
4. Team Player: A collaborative spirit and commitment to Bartons' culture and goals.
5. Flexibility: Willing to adapt and support team needs, including additional hours when required.
6. Automotive Experience: Preferred but not essential—we provide comprehensive training.

A little about the role

Fulltime schedule (including Saturdays on rotation) Bartons is a local, family-owned automotive business, and we're seeking an Online Sales & Customer Service Consultant to personally manage interactions on our websites. This digital, non-customer-facing role works closely with our sales and service teams to provide seamless support for customers, including:

1. Responding to queries and booking services.
2. Guiding customers through the car-buying process.
3. Assisting with accessory orders and arranging test drives.
4. Handling feedback to help us improve.

With operations at Wynnum and Capalaba, Bartons sells over 500 new and used cars and services 3,000+ vehicles monthly. This role mirrors our in-dealership services but extends customer engagement beyond traditional business hours. Our customer-focused culture offers a fantastic platform for you to learn, grow, and thrive. We have numerous long-term, loyal employees that love coming to work because they have been trained, supported, and given opportunities throughout their Bartons' career. If this sounds like the opportunity you've been looking for, we'd love to hear from you. Bartons offers a professional and fun atmosphere, supportive management structure, work-life balance, and an excellent reputation for selling quality vehicles! We are passionate about providing equal employment opportunities and embracing diversity. We encourage women, people of Aboriginal and Torres Strait Islander and people of culturally diverse backgrounds to apply.

APPLY now!

Only applicants selected for interview will be contacted. #J-18808-Ljbffr