Customer Success Manager (Oracle Health)

دوام كامل في Oracle في Qatar

نُشرت يوم February 24, 2025

تفاصيل الوظيفة

Customer Success Manager (Oracle Health)

Job Description The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service level attainment, and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization. The Customer Success Manager develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs. The CSM will be measured on the following:

Strong Success Plans for their customer or portfolio of customers
Referenceability
Success Stories
ARR retention and growth
Contract renewal rate
Code currency
Sales Leads generated
Overall customer satisfaction
Customer performance on KPIs relative to peers
Practice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, being a part of or leading the building of CS tools and enablers, mentoring and growing net new CSMs, and evangelizing the practice of CS across Oracle Health

Career Level - IC3 Responsibilities Required Experience:

Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience
At least 7+ years of software implementation/support work experience
Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
Fluent in English

Preferred Qualifications:

Cerner millennium experience
Client relationship/service management experience
Experience working in Support Sales, Application Managed Services, and SolutionWorks business units

Expectations:

Willing to work 100% from client location (Doha, Qatar)
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position
Perform other responsibilities as assigned

About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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Customer Success Manager (Oracle Health)

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Customer Success Manager (Oracle Health)

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Customer Success Manager (Oracle Health)

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