Restaurant Area Manager

Restaurant Area Manager Kilby Cafe and Restaurant, Pakistan

• Responsible for the entire operation of the restaurant including front-of-house & back-of-house.
• Deliver high standards, supervise guest services and ensure absolute customer satisfaction.
• Respond efficiently to customer complaints and take corrective action immediately.
• Maintain & offer the best quality of products all the time.
• Conduct and supervise regular staff meetings and training.
• Appraise personnel’s performance and provide feedback to keep them more productive.
• Assist and contribute to HR development and recruiting “right people for the right job”.
• Estimate consumption, forecast sales, and maintain inventory.
• Conduct Local Store Marketing (LSM) and successfully promote products and brand image.
• Monitor and deliver compliance practices with sanitation and safety as per HACCP.
• Nurture a positive working environment and lead by example.
• Monitor operation and initiate corrective action.
• Maintain SOPs and complete documents/papers as per local laws.
• Should have basic knowledge of Franchise Business.
• Should have a proven success record of Business Development in the retail segment.
• Capable of preparing demographic reports.
• You are also responsible for all the operations tasks in multiple stores.

Job Specification

• Must have 3 to 5 years of proven success working experience as a Restaurant Manager.
• Demonstrated career experience in customer service management preferable in a franchised unit.
• Possess extensive knowledge of food and multiple cuisines.
• Familiar with demographic and eating habits of the local market.
• Proficiency in the English language.
• Computer literacy and having a good understanding of restaurant Management software.
• Strong leadership, motivational, and people skills.
• Acute financial management skills.
• Able to lead, operate, and deliver jobs in challenging situations.