تفاصيل الوظيفة
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Sebel Palm Cove Coral Coast sits among tropical gardens, located just a short stroll to a tropical palm-fringed beach. This property offers 37 spacious apartments and is located a short stroll from the beach, close to the boutiques, bars, cafes and restaurants of Palm Cove Village. WHAT IS IN IT FOR YOU:
- Flexible, fun and rewarding work environment
- Fantastic career and training opportunities
- Enjoy a personalised reward & recognition program and experience the Benefits Your Way.
- Thrive in an engaging and collaborative team environment where your brilliance is celebrated.
- Unlock local and global discounts on accommodation, dining, lifestyle and more.
- Join a global leader in hospitality, recently awarded Employer of Choice 2022 at the National HR awards Australia.
- Previous front office experience with a proven track record of delivering exceptional customer service.
- Strong work ethics, flexibility, and a supportive attitude towards team members.
- Self-motivation and ability to thrive in a fast-paced environment.
- Adaptability and initiative to quickly adjust to changing processes and demands.
- Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
- Availability to work a rotating roster of weekdays, weekends, and public holidays.
- Numerical proficiency and a strong focus on providing top-notch customer service .
- Lead and mentor the front office team to provide outstanding customer service.
- Handle guest inquiries and special requests with efficiency and professionalism, engaging in effective service recovery when required.
- Coordinate guest arrivals and departures, ensuring seamless room allocations.
- Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
- Manage reservations, including group bookings, with precision and attention to detail.
- Participate in management meetings and stay updated on industry trends and best practices.
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