Customer Satisfaction and Product Quality Principal

Job Description

• Responsible for the Quality Management System requirements and procedures including Certification and Customer requirements.
• Work within Environmental and Health & Safety requirements procedures.
• handle all the internal and external communication with suppliers and Customers to enhance Customer Satisfaction and monitor it.
• Handle all quality related duties including Assembly Quality, Auditing and Customer Satisfaction.
• Solve any issue related to the production lines in terms of Quality.
• Responsible for arranging the audits in the company such as Gemba Walk, Internal Audit and LPA.
• Handle all issues related to customer satisfaction.
• Maintain the company targets for internal PPM remain within target.
• lead and manage the subordinates reporting to him/her to achieve targets and objectives set by the Company.
• Set targets and objectives to subordinates and evaluate the respective levels of performance.
• Training of new staff on quality related subjects.
• Initiate line stoppage of and shipments when the process is not according to procedure.
• Maintain a quality management system conforms to the requirements of this international standard.
• Ensure that the processes are delivering their intended outputs.
• Focus on the performance of the quality management system and on improvement opportunities.
• Promoting of customer focus through the organization.
• Ensure that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
• Ensure that customer requirement are met as setting quality objective and related training, corrective and preventing action , dealing with customer portals & scorecard.

Job Requirements

• Engineering degree in Mechatronics, Electrical or Mechanical.
• QMS related certifications is a must.
• Black belt in lean six sigma is a must.
• IATF and VDA experience is a must.
• at least 10 years of work experience in manufacturing with proven experience in managerial role for 2 years.
• knowledge of quality tools methods ( DoE, FMEA, FTA, PPAP, APQP, SPC, SWOT, 8D method)
• Problem solving tools like Ishikawa diagram 5w
• Excellent writing skills, strong interpersonal skills and superior organizational abilities.
• Able to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment is essential.
• highly flexible and multitasking.
• Excellent communication and English language skills
• approach, enthusiastic with an emphasis on accuracy and quality of work.
• Excellent Communicator.
• Advanced computer skills are essential.