Automotive Customer Service Technician

Champions Do More At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. automotive tech auto technician Mechanic auto tech automotive technician mobile tech mobile technician Diagnostics Diag ADAS technician systems Calibration ASE Master Technician ICAR I-CAR Autel OPUS Dealership Dealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek Elite Mobile Auto Solutions Journeyman Technical Parts Detailer customer service service advisor Responsibilities

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in supplied database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as requested