الصفحة الرئيسية الإمارات العربية المتحدة Global mobility Consultant
الصفحة الرئيسية الإمارات العربية المتحدة Global mobility Consultant
Global mobility Consultant
تفاصيل الوظيفة
In this role you will manage a caseload of relocating employees and their families, both internationally and domestically. You will be responsible for managing the entire relocation process; coordinating all services, and ensuring the employee and family are more than satisfied with the services provided. Responsibilities:
- Understand and embrace client policies and culture to ensure seamless counselling and connection with customers.
- Liaise with client’s global mobility/ HR contact to ensure an overall excellent client/customer experience and adherence to corporate policy.
- Effectively communicate information to ensure smooth execution of assignments/relocations.
- Responsible for coordination of worldwide relocations, proactively managing and anticipating next steps in order to support the relocating employee and family delivering outstanding customer service.
- Provide end-to-end service delivery including a full needs analysis, organizing orientation, home search, school search, settling in services, household goods support.
- Being proactive in supporting all account functions and identifies strategic solutions to solve challenges.
- Managing client relationships with a focus on timely responsiveness as appropriate for clients.
- Leverage technology to timely update systems with service process information from customers, clients, and external service partners to ensure real time progress of services.
- Maintain data privacy protocols to ensure transfer and provision of information is data privacy compliant at all times.
- Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance.
- Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager, Team Lead and Client Services Manager on operational, escalation and exception issues. Manage the customer feedback process and any improvement opportunities presented.
- Develops and builds positive professional relationships with customer, and designated service partners to fulfil authorized services and to assure quality of services.
- Minimum 1 year relocation industry given preference or equivalent customer services experience in a global environment.
- Bilingual skills are a plus.
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Well-developed, consultative skills with strong attention to detail.
- Proficient computer skills with experience using Microsoft Office - Must skill.
- Strong communication – both verbal and written, and good presentation skills.
- Cultural sensitivity and awareness.
- Ability to maintain confidentiality and display tact and discretion at all times.
- Excellent analytical, interpersonal and communication skills.
- Ability to work in a fast-paced and high-pressure environment and display flexibility.
- Ability to set priorities, manage time and workload and dependably meet strict deadlines.
- Confident can-do attitude and a willingness to support stakeholders in effectively doing their job.
- Solution-oriented approach to problem solving and decision making.
- Strong people skills and the ability to convey a love for what you do.
- Ability to exude confidence and reassure customers and clients.
Seniority level
Entry levelEmployment type
TemporaryJob function
Consulting, Information Technology, and SalesIndustries
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الشركة المعلنة عن الوظيفة
HelpXpat Relocations
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