Team Manager, CCO - Secured Collection and Recovery SG

Job Responsibilities Plan daily work allocation and account assignments to the team. Provide performance guidance to collection officers towards achieving their KPIs. Offer guidance to the team on managing complex cases. Conduct regular training to improve collections skills and knowledge. Ensure work processes are effectively executed and comply with all legal and regulatory requirements. Recommend enhancements and process improvements within the team, where appropriate. Provide daily/monthly/adhoc statistics and reports to management for review and reporting. Liaise with other business units on matters relating to collections operations. Assist in performing UAT for system enhancement/implementation. Recruit and fill vacancies within the team. Review waivers, transfers, and maintenance forms submitted by the team. By submitting your details, you agree to our T&Cs. #J-18808-Ljbffr