Spa Manager

Spa Manager - Sandton/Midrand Area – are you looking for a new challenge working in wonderful Spa. Responsible for the day to day running of the Spa. Ensure Spa is run smoothly and efficiently. Oversee staff, ensure staff allocated the correct work load for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures adhered to, discipline staff, organising staff rosters and ongoing training, budgets and target setting. Setting Treatment Menu's. Lead a successful team. Attend to clients queries. Supply information on services and treatments within the Spa to the clients.

Qualifications and Experience: Non negotiable Qualifications

Essential – Health & Skincare Diploma and ITEC or CIDESCO/City & Guilds required

Skill, 5/6 years managerial,

Skill, 4 years experience and knowledge in administrative and clerical procedures

Skill, 4 years experience and knowledge of computers and MS Office, ESP

Knowledge of customer service principles and practices

Keyboard skills and ESP

Ability to answer phones, book and schedule, co-ordinate appointments accurately and take messages accurately

Skill and hands on experience performing all beauty treatments – 4 years experience

Skill and experience advising clients on all beauty treatments procedures

Skill and experience in retail product sales

Stock take

Main Job Tasks and Responsibilities: Ensure smooth running of spa

Admin – Roster, daily, monthly and weekly reports, budget, target setting

Staff meeting

Advise clients on spa treatments

Perform all beauty, health & skincare treatments

Customer focused and passionate about the beauty industry

Exceptional at building great relationships with clients and team

Focused on training, networking and identifying areas of growth for the salon

Able to manage everyday duties like bookings, orders, stocktaking, processing payments and bookkeeping

Experienced in Beauty, Nail Technology Treatments

Friendly, caring, driven to see client results

Work effectively towards achieving the spa's set financial targets.

Ensure staff member achieve targets set

Effectively promote and sell beauty products in conjunction with treatments to meet the salon’s retail targets.

Ensuring the highest standard of customer care, satisfaction and service at all time.

Demonstrate an exceptional level of professionalism and positivity for the staff to emulate.

Promote the spa and its activities and actively contribute to its marketing activities.

Effectively provide general information and advice to clients interested in having treatments and

explain the benefits of treatments, to actively acquire new clients.

Advise clients on all aspects of the procedure they're booked in to receive, providing both pre and post treatment care and answering any questions or concerns.

Monitor and ensure strict adherence to treatment policies, procedures and documentation, including safety policies.

Exhibit a diplomatic, professional attitude to effectively handle difficult situations and resolve any customer complaints

Be responsible for spa opening and closing procedures and daily duties of the spa.

Be responsible for payments for treatments/products, cash management and daily cash-ups.

Maintain inventory at optimum levels, follow purchasing standards and ensure compliance with

stock records and systems.

Uphold professional and gracious front desk procedures in the booking and handling of customers.

Efficient scheduling/confirming of appointments and maintenance of electronic booking system.

Initiate and maintain confidential client records.

Maintain various internal office administrative support procedures.

Ensure that the reception and treatment rooms are all immaculate, organized and tidy and that all equipment is properly sanitized, cleaned and maintained.

Supervise, mentor, train and motivate staff and work effectively within a team.

Have an understanding of and abiding by all the spa’s policies, procedures and systems.

Key Competencies

Ability to use your initiative when undertaking decision making

Exemplary organisational skills including timekeeping and keeping records.

Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manor.

Team leadership qualities i.e. being a good motivational speaker and example setter to the rest of the staff during team meetings and one to one discussions.

Excellent knowledge of the beauty therapy industry and an up to date skill set when it comes to performing treatments.

Good “people” skills , as a manager you must be able to understand and assist staff if they need help or are having difficulty which affect their work.

Ability to remain fair and professional at all times

Ability to deal with “difficult” spa situations such as client complaints and staff disagreements in a diplomatic fashion.

An up to date and through knowledge of current health and safety in the workplace regulations.

Ability to carry out “In Spa” risk assessments

Excellent cash handing skills, accountancy skills would be an advantage.

Willingness to work flexible hours.

Have exceptional customer care skills .

Excellent verbal and written communication skills

Daily, weekly, monthly reports

Book keeping, budgets, financials

Professional personal presentation

High skill customer service orientation

Information on beauty and nail technology treatments

Organizing and planning

Attention to detail

Manager

Initiative

Reliability

High stress tolerance

Multi task

Team Player

Salary & Benefits: Rbasic according to experience

Working Hours: Monday – Sunday