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Company Description Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for. At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests. Job Description We have the exciting opportunity to welcome a dedicated Reservations Assistant Manager to join the Front Office team on a full time basis. Reporting directly to the Front Office Manager, this role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience. You will work in parallel to other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, as well as processing commissions from third party bookings. Key Duties:
- Respond to all service inquiries daily in coordination with the Revenue team to accurately quote product availability, rate, and hotel facilities.
- Assist with guest problems or queries and handle escalated complaints professionally and promptly.
- Prompt and accurate management of key financial tasks, such as processing of 3rd party booking commissions, booking payments, and refunds where necessary.
- Provide reservations specific training to other Front Office team members opportunistically, promoting a positive information sharing mentality within the team.
- Hotel Front Office Experience: Demonstrated significant experience in hotel Front Office operations within reservations specific roles.
- Leadership and Communication Skills: Proven leadership capabilities, and exceptional communication skills in English; proficiency in additional languages is advantageous.
- Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Resaweb as well as Opera systems.
- Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
- Join an award-winning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
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