Restaurant Training and Capability Manager

For the past 50 years, KFC Mzansi has brought you the great tasting chicken you know and love.

The Colonel was all about doing things the right way, his perfectly crafted Original Recipe chicken and its secret recipe of 11 herbs and spices has become famous all over the world, and today we have over 900 restaurants across South Africa, all here to serve you.

We are part of Yum! Brands who is focused on building KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill to be the world's most loved, trusted and fastest growing restaurant brands.

TRAINING AND DEVELOPMENT

Drive In-store Capability Assessments, this includes Identifying and assessing future and current training needs.

Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan for talent (Bench) sustainability.

Focused Operation Trainer Audits In-Store

Management and development of Operations Trainers

Identify and assess future and current training needs through job analysis, career paths.

Ensure effective induction and orientation sessions of Restaurant Staff.

Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them.

Manage training budget.

Provide opportunities for ongoing development.

Resolve any specific problems and tailor training programs as necessary

Maintain a keen understanding of training trends, developments and best practices

Requirements

COMPENTENCIES

Clear presentation/training style in classroom situation, with excellent facilitation skills

Strong planning and organizational skills

Strong drive for results and ability to self-manage

Ability to lead others to achieve a unified delivery approach

Ability to travel extensively.

Strong interpersonal and communication skills both oral and written

Ability to build & maintain strong working relationships with all the above partners, particularly Operations

Computer literacy - proficient in MS Office particularly, Word, Excel, PowerPoint, Outlook.

Leverage skills & knowledge to build people capability to feed the talent pipeline for growth

Confidentiality, trustworthy & extremely reliable

REQUIREMENTS

Min 5 years' experience in a training and /facilitating role

A valid driver's license

Good understanding of the current operational training landscape

Excellent communication skills across all levels of the organization

A National diploma in a related field

The ability to assess gaps and solve problems effectively

Determination and patience

Good organization skills

A sensitive and supportive approach