Bell Captain

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Bell Captain, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

1. Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner, offering assistance at all times.
2. Maintain a good working relationship with all Bellboys.
3. Maintain an awareness of guest profiles through the Opera guest profile system.
4. Supervise the activities of the Bellboys, ensuring that guest luggage is carried from the arrival point to the room and from the room to the departure point on checkout.
5. Handle all messages, mails, and packages for guests and employees, ensuring they are delivered at the appropriate time and stored systematically and efficiently if necessary.
6. Establish and control the duty roster in accordance with business needs.
7. Maintain up-to-date knowledge of hotel services and communicate this to subordinates so they can supply information and respond to guest queries.