Vice President/Digital & Innovation
دوام كامل
في e& UAE
في
UAE
نُشرت يوم February 15, 2025
تفاصيل الوظيفة
Brief Description:
- Define the vision and roadmap of digital services & platforms from technology perspective in alignment with Etisalat strategic direction to lead the Digital domain and provide superior customer experience.
- Ensure the Digital leadership of Etisalat within the Telecom & OTT market through managing and leading the development and operations of Etisalat Digital platforms.
- Define and steer the implementation of the Mobile applications & platforms including and not limited to MyEtisalat, Smiles, GoChat, Swyl, five, SMB app.
- Define and steer the implementation of the Web technologies & platforms including and not limited to Etisalat portal, SMB & enterprise portals, SAS, SSK.
- Define and steer the digital e-commerce technology roadmap for web and mobile development.
- Evolve and scale up the Digital platforms infrastructure within Etisalat to act as a source of new revenue stream.
- Establish and lead the Agile delivery of the Digital platforms as well as co-owning the design studios to ensure fulfilling the business requirements.
- Ensure exceeding the Digital KPIs to maintain Etisalat leadership in the market.
- Develop advanced Digital Analytics through digital analytics platforms for digital insights and to support real-time personalization.
- Steer the digitization focus within Etisalat and help the business to realize the benefits of all the technological evolutions to resolve real business problems and capture great opportunities through establishing a full platform of Digital Products & Center of Excellence.
- Support the organization to use technology to resolve real business problems or capture opportunities.
- Initiate and support innovative ideas and track including and not limited to new digital trends, Blockchain, Metaverse.
- Lead the operations and support of mission critical and innovative Digital platforms including and not limited to MyEtisalat mobile App, Swyl, Smiles, GoChat, e&Money App, SAS, SSK, online portals.
- Provide cost effective operations management and support for the Digital services ensuring compliance with policies and procedures and established standards.
- Ensure Business continuity and availability for Digital Platforms & Services.
- Define and govern production KPIs to ensure performance and availability of Digital systems.
- Ensure establishing proactive alarming model to resolve production issues.
- Plan & manage the execution for the needed expansions and new systems to serve Etisalat business requirements.
- Promote various new Digital technologies driving changes in the organization, including and not limited to cloud adoption, DevOps, Mobile App & Web development.
- Monitor and advise trends and innovations in telecom industry to meet Etisalat IT needs; developing and implementing strategic long and short-term technology plans; and provide actionable recommendations to Etisalat executive team.
- Evaluate and properly utilize assigned budget allocated to the Digital & Innovation domain.
- Develop and organize technology talent that is structured to efficiently deliver digital services.
- Develop & motivate a team of more than 100 members to ensure a highly performing team and maintain a healthy working environment between the different teams.
- Select, communicate and negotiate effectively with the vendors to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors’ deliverables.
- Properly plan and manage the area’s budget (CapEx & OpEx) and ensure alignment with Etisalat plans.
- Ensure operational efficiency and Opex reduction on a yearly basis.
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