German Qa / Content Moderator Call Centre Staff

Our client a call centre based in Lisbon require Native German speakers to review content online. WFO model – Lisbon Office Full time Monday to Friday business hours We are only accepting applications from candidates living in the Lisbon area First Contract - 6 Month Contract German speaking Salary 1550€ gross paid *14 plus meal allowance The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images. Roles and Responsibilities: To be a SME ( Subject Matter Expert) for quality guidelines To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements/decisions restricted within the options being provided as per task guidelines. Participate in calibration sessions with your team and included stakeholders for the workflows as per instructions from the team lead To do Peer audits as a part of the process model and also to assist in training as per need. To coordinate with other team members for sharing best practices. Work independently and within a team Communicate and write well with internal and external contacts as per requirement. Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members All KPI related tasks must be followed & adhered to avoid business impact To ensure that breaks are pre-approved by SME, Team Leader or Manager Follow all instructions from Team Leader, Command Centre or superiors. Adhering to all Office and Process specific policies. Maintain confidentiality for all process related work and other office related critical details Assist team lead/manager in Interview process for future hires Actively participate in calibration and assessment of tests used in selection process Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Work on multiple customer projects at the same time depending on the customer requirements Other Requirements 100% work from office Fixed schedule of Monday to Friday - Range can be from 7: 00 AM to 8: 00 PM, 40h per week. Transport allowance to be provided as per project policy After initial training which can last up to a week, candidates will take the mandatory certification given by the customer. It is mandatory to clear the certification in a maximum of 2 attempts