Technical Support (Junior)

About ALTEN: In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with pioneering solutions and unwavering expertise. ALTEN CANADA , a proud subsidiary of ALTEN headquartered in France, is committed to serving the Canadian market. With local offices in Montreal and Toronto, we bring our global expertise to the forefront of Canadian innovation. At ALTEN CANADA , our consultants thrive on tackling complex and highly technical projects across a diverse range of industries. From Manufacturing to Information Systems, IT Automation to Life Sciences, Energy to Automotive, Rail and Transportation to Telecommunications, Aerospace and Defense, our commitment to excellence knows no bounds. Overview: Our client is hiring a Technical Support Specialist to join our 20-person Level 1 Support team in a dynamic, international environment. This role replaces a retired team member and involves handling 3,000-4,000 calls annually. Responsibilities:

• Respond to client calls, emails, and tickets; log issues.
• Resolve basic technical problems (e.g., login issues, password resets).
• Escalate complex issues to Level 2 with detailed reports.
• Maintain and update the knowledge base for common solutions.

• Basic knowledge of operating systems (Windows, macOS, Linux) and troubleshooting.
• Strong prioritization and problem-solving skills.
• Adaptability and resilience in a high-pressure environment.
• Proficiency in English with excellent communication skills.

• Fluency in Spanish.
• Knowledge of SCADA systems.