Customer Success Executive II

دوام كامل في Mozn في Saudi Arabia
نُشرت يوم February 7, 2025

تفاصيل الوظيفة

Mozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a critical stage of scaling the company to build institutional analytics knowledge within Mozn and Saudi Arabia. It is an exciting time to work in Saudi Arabia; through Vision 2030, the rate of social and industrial change is staggering. We are seeking a Customer Success Executive II to help access the customer success and client-engagement activities within Mozn. As a Customer Success Executive II, your daily workload might include:

  • Maintain a strong relationship with assigned clients including onboarding, implementation, training, increasing adoption, ensuring retention, and ensuring customer satisfaction
  • Assist in driving the continued value of our products and services by creating a trusted and strategic advisor relationship
  • Establish and maintain customer success strategies and best practices, as well as customer support content, with the assistance of the creative team
  • Maintain effective communication with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
  • Establish relationships with assigned accounts, develop trust and rapport, and identify opportunities, highlight best practices, and document them
  • Review the customer journey, identify how it's supported, and take a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Organize upcoming client meetings with the team by collaborating, solving problems, and strategizing
  • Engage with the sales and marketing teams to drill customer references and develop case studies
Requirements Our target profile is candidates with...
  • BS/MS from a top school in a relevant field.
  • 5+ years experience in similar roles.
  • Identifying and establishing a new business
  • Independence and self-reliance
  • Ability to build relationships quickly and effectively
  • High-level technical background
  • Strong sales and negotiation skills
Benefits We think you'll enjoy working at Mozn. Here's why:
  • You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space
  • You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
  • The fundamentals will be taken care of competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
  • You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI
  • We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All Customer Jobs
تعليقات وملاحظات تعليقات وملاحظات