الصفحة الرئيسية المملكة العربية السعودية Customer Success Executive II
الصفحة الرئيسية المملكة العربية السعودية Customer Success Executive II
Customer Success Executive II
تفاصيل الوظيفة
Mozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a critical stage of scaling the company to build institutional analytics knowledge within Mozn and Saudi Arabia. It is an exciting time to work in Saudi Arabia; through Vision 2030, the rate of social and industrial change is staggering. We are seeking a Customer Success Executive II to help access the customer success and client-engagement activities within Mozn. As a Customer Success Executive II, your daily workload might include:
- Maintain a strong relationship with assigned clients including onboarding, implementation, training, increasing adoption, ensuring retention, and ensuring customer satisfaction
- Assist in driving the continued value of our products and services by creating a trusted and strategic advisor relationship
- Establish and maintain customer success strategies and best practices, as well as customer support content, with the assistance of the creative team
- Maintain effective communication with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
- Establish relationships with assigned accounts, develop trust and rapport, and identify opportunities, highlight best practices, and document them
- Review the customer journey, identify how it's supported, and take a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Organize upcoming client meetings with the team by collaborating, solving problems, and strategizing
- Engage with the sales and marketing teams to drill customer references and develop case studies
- BS/MS from a top school in a relevant field.
- 5+ years experience in similar roles.
- Identifying and establishing a new business
- Independence and self-reliance
- Ability to build relationships quickly and effectively
- High-level technical background
- Strong sales and negotiation skills
- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
- The fundamentals will be taken care of competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
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الشركة المعلنة عن الوظيفة
Mozn
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