Customer Support Specialist (Order Fulfillment)

دوام كامل في Danaher Corporation في Saudi Arabia

نُشرت يوم February 7, 2025

تفاصيل الوظيفة

In this role, you will have the opportunity to:

Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.
End to end order management from receipt of purchase order till arrival at customer site.
Manage the order cycle which includes system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stock allocation.
Arrange shipping documents as per customer requirements which include export documents, licenses, declarations, packing, shipping, and routing of product.
Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
Prepare documentation in compliance with Letter of Credit, CAD, etc.
Invoice in a timely manner in line with monthly forecast.
Drive Daily Management tools by reviewing current backlog and revenue recognition files.
Manage customer inquiries such as pricing, stock availability, delivery, order status and product information.
Prepare tender requirements and project quotations.
Liaise with different departments for credit standings and compliance updates.
Review existing operations procedures and identify possible areas for improvement.
Support commercial forecast accuracy by providing estimates throughout the period.
Attend to ad hoc tasks as required by the commercial team and management.
Understand and comply with Incoterms and export trade rules of different countries.

The essential requirements of the job include:

Minimum 3 years’ experience in a Customer service/logistics role.
Good IT skills and experience in using Oracle or similar ERP.
Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word.
Fluent in English & Arabic written and spoken.
Knowledge of supply chain that includes drop ship models, export, transportation, and export terminology.

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الشركة المعلنة عن الوظيفة

Danaher Corporation

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الشركة المعلنة عن الوظيفة

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