SAP CS Consultant

Years of Experience: Candidates with 5 plus years of hands on experience Position Requirements: Must Have: Responsible for planning and executing SAP Implementation / Development / Support activities regarding SAP Customer Service or SAP S/4 HANA Service Management. ● Understand client requirements, provide solutions, functional specifications and configure the system accordingly. ● Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client. ● Ability to create Process Flows in Microsoft Visio’s or SAP Signavio for the client’s proposed business processes. ● Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided. ● Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Client's Standards & Requirements. ● Strong configuration hands on experience in Customer Service. ● Integration of the CS module with other SAP modules and with external applications. Desired Knowledge / Skills: ● SAP Certification on CS Module ● · Trained or Working on SAP S/4 HANA Service Module ● · Used Solution Manager in the implementation ● · Worked on integration with other modules like FI/CO, IM, MM, SD, PM, HR ● · Training / Awareness on NetWeaver Components Preferred Knowledge ● Hands on experience in configuring / defining the following in the CS module: ● Management of Technical Objects including Serial number management. ● Service Processing (Notifications and Orders)● Service Contract/Agreements ● Service Order with Service/Repair Quotation ● Service Orders with Repair onsite and offshore