Customer Experience Project Officer - Ground Services

دوام كامل في Qatar Airline في Qatar

نُشرت يوم February 5, 2025

تفاصيل الوظيفة

About the role Responsible for supporting the line manager in identifying and capturing business objectives related to Customer Experience projects as well as business processes improvements pertaining to Customer Journey. Also, responsible to assist line manager in the business process analysis and Customer Experience quality enhancements. Responsible to prepare, organize, monitor and track the project deliverables and outcomes including preparation of preliminary reports in relation to schedule resources and timelines. Key accountabilities include:

Assist line manager in preparation of materials, documents and presentation required for the implementation of Customer Experience projects and initiatives. Liaise with respective stakeholders and assist the team in preparation and implementation.
Take responsibility in the documentation, communication and roll out of Customer Experience projects including assessment of existing procedures for potential enhancement.
Assist line manager in arranging for necessary trainings for ongoing projects by coordinated with all stakeholders and following up/tracking progress made periodically.
Liaise effectively with relevant entities and departments in order to secure special arrangements to minimize customer complaints and enhance the level of customer services rendered to QR passengers at various touch points.
Deal with Customer pain points by identifying problem areas, provide quick corrective actions and service recovery options if applicable. Investigate and action all operational discrepancies and complaints received from concerned departments and recommend course of action to respective Line Manager.
Create surveys and reports to provide timely insights and analytics by highlighting the pain points identified and support effective business decision-making.
Prepare and maintain monthly reports and analysis to track performance of ongoing CX initiatives to support strategic and tactical adjustments. Submit project status and progress report.
Play an active role in communicating, coordinating and implementing plans of special improvement projects which are geared towards improving the overall performance of Customer Experience at airports and 3rd Party lounges.
Raise red flags to Management wherever a business process needs correction to ensure a seamless Customer Experience.
Perform other department duties related to his / her position as directed by the Head of the Department.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Qualifications

About you The successful candidate will have the following qualifications and skills:

Relevant College or University qualification
Minimum 4 years relevant experience
Work experience in Ground Services
Excellent knowledge of Microsoft Excel and Powerpoint.
Project Management Experience.
Lean Six Sigma Certification.
Excellent command of the English language.
Ability to create reports and presentations that communicate and track the progress of Customer Experience projects to management level.

About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

الشركة المعلنة عن الوظيفة

Qatar Airline

See All Qatar Airline Jobs

تحسين فرصتك لحصول على وظيفة خذ دورة عبر الإنترنت على الإدارة والقيادة والأعمال التجارية ابتداءً من الآن.

Business and Administrative Management Diploma 1TRAINING

185 درهم

مدة الدورة التدريبية: Upto 90 Hours

التسجيل
Knowledge Management Course Line

90 درهم
~~1,028 درهم~~

مدة الدورة التدريبية: Upto 5 Hours

التسجيل

انظر جميع الدورات

See All Customer Jobs

Customer Experience Project Officer - Ground Services

تفاصيل الوظيفة

Qualifications

Apply safely

الشركة المعلنة عن الوظيفة

Qatar Airline

Project Engineer Brownfield - Structural/Mechanical BROWNFIELD

Project Manager

SR. SHIPPING OPERATIONS OFFICER

Head of Project Engineering

MARINE OFFICER - ONSHORE

MARINE OFFICER (UMV & OIL SPILL)

Senior Inspection Engineer

MARINE PILOT

LEAD TANKS & PPL REHABILITATION ENGR

SR. DESIGN DRAFTSMAN

Commissioning Manager Hook-Up

Directional Systems - Doha - Qatar

Control Engineer - Maintenance

Field Specialist - Logging while Drilling (LWD)

Subsea Marine Safety Lead

EDMS Document Administrator

SR. OPERATIONS COORDINATOR

Organisation Effectiveness Analyst

Coordinator, Facilities

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية قطر Customer Experience Project Officer - Ground Services

الصفحة الرئيسية قطر Customer Experience Project Officer - Ground Services

Customer Experience Project Officer - Ground Services

تفاصيل الوظيفة

Qualifications

Apply safely

الشركة المعلنة عن الوظيفة

Qatar Airline

Similiar Jobs that might interest you

Project Engineer Brownfield - Structural/Mechanical *BROWNFIELD*

Project Manager

SR. SHIPPING OPERATIONS OFFICER

Head of Project Engineering

MARINE OFFICER - ONSHORE

MARINE OFFICER (UMV & OIL SPILL)

Senior Inspection Engineer

MARINE PILOT

LEAD TANKS & PPL REHABILITATION ENGR

SR. DESIGN DRAFTSMAN

Commissioning Manager *Hook-Up*

Directional Systems - Doha - Qatar

Control Engineer - Maintenance

Field Specialist - Logging while Drilling (LWD)

Subsea Marine Safety Lead

EDMS Document Administrator

SR. OPERATIONS COORDINATOR

Organisation Effectiveness Analyst

Coordinator, Facilities

لماذا تقوم بالإبلاغ عن هذه الوظيفة؟

تنبيه الوظائف الشاغرة من ليمون fresh jobs directly from websites*

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

Project Engineer Brownfield - Structural/Mechanical BROWNFIELD

Commissioning Manager Hook-Up