Customer Service Representative (Mandarin Speaker)

This job is for a Customer Service Representative who speaks Mandarin. You might like this job because you get to help customers in their language, handle complaints, and identify upselling opportunities.

Responsibilities

• Listening to customer concerns and providing information, answers, or responses.
• Taking orders and processing billings and payments.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Handling customer complaints and processing returns effectively.
• Keeping records of customer interactions.
• Ensuring customer satisfaction or referring customers to supervisors.
• Identifying opportunities to up-sell other products and services.

Job Requirements

• Diploma or similar experience is encouraged to apply.
• An associate's or bachelor's degree in a related field may be advantageous.
• Good data entry and typing skills.
• Strong working knowledge of computer software, including Microsoft Office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.

Skills

• Retail Operations
• Retail Operations Strategy
• Retail Management
• Retail Pharmacy
• Retail Experience
• Verbal Communication Skills
• Chinese Language
• Telephone Skills

Company Benefits

Well Being

Feeling under the weather? We provide Annual Leave and Medical Leave for your well-being.

Company Bonding

Our company organizes dinners, trips, and social events.

Monetary Rewards

Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonuses!

Career Progression

In our fast-paced working environment, we acknowledge your hard work and support by providing a career path for your future. Leo Pharmacy, by Great Leo Medic Sdn Bhd, is committed to enhancing the health and well-being of the communities we serve. With a strong foundation in providing quality healthcare products and services, we aim to be your trusted partner in health. #J-18808-Ljbffr