الصفحة الرئيسية الإمارات العربية المتحدة Cloud Engineer Architect
الصفحة الرئيسية الإمارات العربية المتحدة Cloud Engineer Architect
Cloud Engineer Architect
تفاصيل الوظيفة
Reports to: Vice President of Claims Direct Reports: Claim Quality Analysts, Field Adjusting Staff
Responsibilities
- Interview quality analysts and field staff as needed.
- Coordinate ad hoc claim audits as needed.
- Communicate monthly trend reporting for executive team.
- Coordinate and adjust reviewer staff to maintain review timelines with seasonal volume increases.
- Complete weekly quality analyst audits.
- Communicate with and answer daily questions from field staff.
- Provide field staff with policy guidance and ensure carrier guidelines are being followed.
- Maintain active and open communication on any concerns on individual claim files with both VP of Claims, Claims Manager Front End Process, and Manager Training.
- Assist in review of large/complex claim files.
- Communicate with Claim Manager Front End Process potential areas for new field staff.
- Ensure adjuster timelines are met by monitoring overdue diaries/claims and coordinating follow-up as needed.
- Develop formal audit process.
- Communicate with Claim Manager Training to produce and/or update documentation on claim processing procedures as they relate to QA reviews. Provide recommendations based on findings.
- Assist in development of individual training plans for field staff.
- Ensure audit findings are communicated efficiently with field staff, specifically identifying flow of communication to field staff.
- Ensure weekly audits are distributed and completed.
- Develop and maintain monthly QA reports.
- Assist in creation of an audit dashboard for a transparent view into field staff performance.
- Conduct performance reviews with W2 staff on reviewer and field staff teams.
- Develop QA staff to cross-train on commercial, house of worship, and residential claims.
- Champion, support, or lead quality improvement initiatives.
Qualifications
- Five years of claim experience with claims processing and adjustments.
- Property field claim experience.
- Prior leadership experience and/or history of increased levels of responsibility.
- Experience in both carrier and IA claims processing.
- Extensive commercial property claim experience, including commercial policy and estimating.
- Xactimate experience.
- Symbility experience.
- Strong desire for increasing levels of responsibility and opportunities.
- Drive to develop opportunities for others.
- Ability to communicate effectively with a wide variety of both internal and external stakeholders.
- Strong customer service skills.
- Ability to drive performance through development of KPIs and performance metrics.
- Ability to coordinate with peers in a collaborative environment.
- Strong analytical and problem-solving skills.
- Desire to own the claims and QA process and drive results.
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الشركة المعلنة عن الوظيفة
Virtusa
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الإمارات العربية المتحدة 30 أيام مضت
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