Van Cleef & Arpels Client Analyst

Are you a good match?

• Do you have analytical skills and logical thinking skills to analyze client, sales, and marketing data?
• Are you able to simplify things for a wider audience and clarify key findings and actions?
• Do you have skills in Excel, and any BI tools?
• Do you have an understanding of the retail business (luxury retail brand or similar is a plus)?
• Do you enjoy working cross-functionally and proactively with motivation and agility?
• Are you sensitive to details?
• Do you have native Japanese & business level English?

If this is the case, then we would love to hear from you! What are we expecting from you? The Client Analyst will support the Client Engagement team and other functions under the guidance of the Client Engagement Senior Manager.

• You will manage ad-hoc analysis requests and develop weekly/monthly reports in order to increase client knowledge at the office and boutiques by segmenting databases and translating data insights into predictive purchase behaviour, maximizing commercial opportunities.
• You will measure performance results/progress on CRM, Client Experience and Clientelling programs that drive client engagement, recruitment, upgrade and loyalty.
• You will provide Clientelling-related KPIs to boutiques and use data driven insights for better client targeting selection in all CRM/Client Experience/Clientelling activities.
• You will manage client database to improve data accuracy and quality, resolve various data issues, and manage client consolidation, modification, and deletion process.

More than a job …We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.  Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The recruitment process: Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with HR, Client Engagement Senior Manager, Regional Retail Director, and Japan President.