P&c business partner

P&C Business Partner DCS Clerk Grade: 7/8 – base salary starting at $110,266 – $122,058 p.a + superEmployment Type: Full-Time, 35 hrs per week Location: Parramatta or Gosford location - flexible working conditions available across both locations with a minimum of two days in the office Temporary opportunity and creation of a talent pool for future temporary and ongoing opportunities Great team culture! People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving and delivering proactive education programs, this is the role for you. The successful candidate will be a natural people person, able to comfortably deal with a range of people issues whilst being flexible, adaptable, approachable, and resourceful. Using your case management experience, you will be responsible for enabling business leaders to effectively manage people and performance issues. The successful person will also work collaboratively with the team to develop and deliver a range of proactive leadership education programs, such as managing performance and probation, new leader training, grievance handling and having difficult conversations. About the Opportunity Specialising in managing people related matters, including conflict resolution and leadership coaching, to enable a high performing workforce, you will empower leaders across the Regulatory and Delivery portfolio. You would be partnered to work with leaders across Building Commission NSW, Safe Work NSW, NSW Fair Trading, Policy Strategy and Governance, State Insurance Regulator (SIRA), plus various independent agencies. You will make your mark by coaching and developing leaders, shaping workforce capability, partnering with leaders for people case management and delivering outcome-focused solutions. A typical day of work for you might include: Providing expert HR advice, coaching and mentoring to people leaders and employees across our portfolio group on various HR matters, including but not limited to, conflict resolution, performance concerns, and grievances. Partnering with the P&C specialist teams, such as our ER/IR team and Safety & Wellbeing teams to support the best outcomes. Developing and delivering informative and engaging training sessions to empower leaders. Identifying continuous improvement opportunities, enhancing our service delivery to improve customer outcomes by assessing and updating methods, procedures and processes. Actively participate in projects across the team. Let’s talk about you! To be successful in this role you will possess a great blend of skills and experience, including: Demonstrated experience in HR/ER/WHS case management or conflict resolution (ideally two years plus experience). A customer centric and people centric mindset with strong decision-making skills. Excellent written and verbal communication and stakeholder engagement skills. Excellent organisational & time management skills. Enthusiasm, resilience, and energy to thrive in a fast-paced dynamic environment. Strong ethics and values that align to our customer service driven culture. Okay, so what’s next? Please submit your CV and one page cover letter outlining how your skills and experience are relevant to the position, and your preferred work location. Closing Date: Monday, February 3rd, 2025 at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. For more information, please visit #J-18808-Ljbffr