Technical Customer Support Engineer (APIs)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Customer Support Engineer (APIs) The Open API team is responsible for developing and managing innovative API-based products that open up Mastercard’s card network data and adhere to Mastercard’s Data & Tech Responsibility Principles. Hosted on the Mastercard Developers portal, these API services enable new use cases and solutions that create value for our cardholders and business partners. The Open API team is looking for a Senior Support Engineer, Open API responsible for working closely with the customer on technical solutioning & support, planning & execution of implementations, and ensuring timely completion of project deadlines and milestones for Transaction Notifications API and Bin Lookup API. The ideal candidate is passionate about customer solutions and support, highly motivated, intellectually curious, analytical, and drives collaboration across multiple teams. Role As a Senior Support Engineer, Open API, you will:

1. Act as the primary point of contact throughout customer onboarding and lifecycle.
2. Offer technical solutioning to customers.
3. Drive adoption of the Open API Platform, measured through platform usage and other KPIs.
4. Project manage client initiatives – both internally and externally.
5. Achieve customer goals by providing proactive best practices, strategies, and use cases.
6. Collaborate cross-functionally within Mastercard e.g. Business Owners, Development Teams etc. to provide outstanding client support.
7. Possess a comprehensive understanding of Open API products and services.

All About You The ideal candidate for this position offers:

1. Bachelor's degree in Computer Science or related field.
2. Proven track record of delivering API solutions and technical support. Comfortable discussing topics related to APIs, Data, Strategy, and operations.
3. Possess strong presentation, verbal, and written communication skills.
4. Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
5. Ability to abide by Mastercard’s security policies and practices.

Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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