Business Analyst - Project Management (Group Managing Director’s Office)

Business Analyst – Project Management (Group Managing Director’s Office)

Department: Operations - Project Management Location: [Location] Grade: [Grade] Travel Requirement: No

Job Overview

Provide Application Support within the Project Management Office. Assist the Project Manager in the delivery of the projects within the PMO (Project Management Office).

Key Responsibilities

Application Support:

• Provide guidance and support for application users to ensure that the business application systems supported by the PMO are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Support application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with users and external application or service suppliers where necessary.
• Assist with the implementation of PMO assigned projects and provide technical input where required.
• Examine application functionality and performance and provide information about how it can be improved.

Business Support:

• Analyse data from systems and produce technical and business reports for departmental managers.
• Provide user training and training materials directly.
• Proactively manage data quality in some systems.
• Maintain interfaces, exports, and imports, ensuring their smooth running where required.
• Manage interfaces, defined operational system processes, and data extracts.
• Write and run reports, interfaces, and routines to support day-to-day business operations.

Other:

• Undertake any other duties of a similar level and responsibility as may be required from time to time.

Skills and Experiences

Education and Experience: • Degree with at least two (2) years of Application Support or Business Analyst experience. Necessary Knowledge, Skills and Abilities:

• Two years’ experience in planning, installing, maintaining, and supporting business applications.
• Experience in providing ICT applications support to business users.
• Experience in implementing and upgrading business applications.
• Experience in analysing user needs and requirements, mapping processes, and documenting results.
• Experience in supporting business application systems.
• A sound understanding of IT Application issues to enable discussions with internal and external technical specialists.
• A sound understanding of applications and data integrity & governance.
• Experience in data migration projects/exercises.
• Strong communication, analytical, organizational, and problem-solving skills.
• Knowledge of application, software, and systems support & business analysis.
• Preferred (min. average) spoken & written English language skills.

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