WALK-IN Customer Service Executive (Contact Centre) 24 January 2025

[Walk-in Interview] Customer Service Executive (Contact Centre) Date: Friday, 24 January 2025 Time: 9.00am - 12.00pm and 2.00pm - 4.00pm Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Responsibilities

• Attend to inbound calls enquiries over a range of consumer financial products and services.
• Handle calls professionally by providing accurate and timely information and effective solutions to customer queries.
• Provide personalized customer service while maintaining professionalism and proper phone etiquette.

Quality Assurance

• Achieve first call resolution where possible and follow up with customers on unresolved issues.
• Perform after call duties and quality assurance in accordance with set procedures with zero defects.
• Consolidate and provide customer feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

• Introduce and create customer awareness on self-service/automated banking channels.
• Cross-sell bank products and services when appropriate.

Compliance

• Ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control procedures of the bank.

Qualifications

• Degree holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
• Possess a customer-centric / strong customer service mindset.
• Committed and a good team player with willingness to step into a leadership role.
• Independent and resourceful with the ability to thrive under pressure.
• Meticulous, well-organized, and has the ability to solve problems.
• Able to multitask and manage time effectively.
• Willing to work on shift rotations (24/7), which includes Public Holidays.