Customer Excellence Agent - Commercial

Key Requirements Customer Interaction

• Excellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding

• Record conversations (verbatims) and data on platforms like forms and excel in an organized way that can be further used for analysis

• Fluent in at least 3 of the mentioned languages English, Hindi, Bengali, Marathi, Kannada, Tamil

• Ensure adherence to targets, timelines and processes

• Graduation (any degree)

• Excellent conversational/communication, presentation and organization skills
• Basics of Microsoft Excel, Forms etc.
• Focused, detailed, and disciplined approach to tasks