Bell Person/Valet Driver

Our mission is to be the best loved Boutique Hotel & Restaurant Company, so regardless of position, we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners, and communities. Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG). To keep the highest standard of service established for the dining area, assist the Outlet Manager in the smooth operation of the restaurant/lounge and production of goods and services through the resources available to him/her. You will be responsible for providing courteous and efficient service of food and beverage to guests at all times. Provide fast, professional, and friendly service to all the guests and maintain a healthy work environment with cooperation from fellow colleagues.

Responsibilities

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Greets guests upon arrival offering assistance at all times.
• Maintains an up-to-date knowledge of the hotel and local services, supplying information and responding to guest queries.
• Maintains awareness of guest profile through the Opera guest profile system.
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Deals promptly, efficiently, and pleasantly with incoming calls.
• Handles all messages, mail, and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
• Delivers morning newspapers to rooms.
• Delivers guest messages and other deliveries immediately without delay in a professional manner.
• Maintains the daily function board and Opera notice board.
• Suggestively sells hotel promotions, outlets, and facilities at all times.
• Regularly checks the lobby area, ensuring it is clean and tidy.
• Ensures the Concierge desk and storeroom is clean, tidy, and well organized.
• Receives from the Night Manager registration cards to be filed and placed in order according to the established procedure.
• Establishes, promotes, and maintains good public relations while meeting or exceeding guest expectations.
• Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
• Cooperates in the performance of any reasonable task requested by company manager, executives, or guests.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming diverse backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. We are an equal opportunities employer. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. If you don’t quite meet every single requirement, but still believe you’d be a great fit for the job, we encourage you to apply. Start your journey with us today. #J-18808-Ljbffr