Bell Attendant
دوام كامل
في Rotana Hotels & Resorts
في
UAE
نُشرت يوم February 2, 2025
تفاصيل الوظيفة
Roles and Responsibilities
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Bell Attendant, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:- Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain awareness of guest profiles through the Opera guest profile system.
- Ensure that the guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
- Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
- Deliver morning newspapers to rooms.
- Deliver guest messages and other deliveries immediately without delay in a professional manner.
- Ensure concierge desk and store room is clean, tidy, and well organized.
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
Desired Candidate Profile
Key Responsibilities- Assisting with Luggage :
- Helping guests with their luggage upon arrival and departure.
- Transporting luggage to and from guest rooms, including heavy bags and belongings.
- Ensuring luggage is safely stored or delivered to rooms.
- Providing Information :
- Offering guests information about hotel amenities, services, and local attractions.
- Helping guests with directions, restaurant recommendations, or transportation arrangements.
- Welcoming and Escorting Guests :
- Greeting guests warmly upon arrival and escorting them to their rooms.
- Offering a friendly and professional first impression of the hotel.
- Room Setup Assistance :
- Assisting guests with the setup of their rooms, such as bringing extra items (e.g., pillows, towels), or providing special requests.
- Ensuring the room is ready for guest use upon arrival.
- Handling Special Requests :
- Accommodating special requests from guests, such as retrieving or delivering items from the front desk or assisting with additional luggage or transportation needs.
- Maintaining Cleanliness of Public Areas :
- Keeping the lobby, bell desk, and other public areas neat and tidy.
- Ensuring that luggage carts are clean and available for guest use.
- Assisting with Check-in and Check-out :
- Providing assistance during check-in and check-out processes by delivering luggage to rooms or retrieving it from rooms at departure.
- Helping guests load or unload their belongings from taxis or shuttle buses.
- Handling Deliveries :
- Delivering packages, documents, or other items to guest rooms as requested by guests or staff.
- Ensuring prompt and accurate delivery of items, maintaining professional etiquette when interacting with guests.
- Security and Safety :
- Ensuring that guests' luggage and belongings are handled securely and with care.
- Reporting any suspicious activity to the front desk or security staff to ensure the safety of guests and the property.
Apply safely
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