LPG Specialist - Sibu

LPG Specialist is responsible for managing sales, dealers, sub dealers, transporters and providing exceptional customer service to household, commercial, and industrial clients. This role requires a proactive approach to identifying customer needs, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Develop and implement sales strategies to achieve sales targets.
• Identify and pursue new sales opportunities in the household, commercial, and industrial sectors.
• Maintain and grow relationships with existing customers.
• Prepare and deliver sales presentations to potential clients.
• Customer Care:
  • Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
  • Handle customer complaints and provide appropriate solutions.
  • Conduct regular follow-ups with customers to ensure satisfaction and retention.
  • Educate customers on the safe use and benefits of LPG products.
• Logistics Coordination:
  • Coordinate with the logistics team to ensure timely delivery of LPG products.
  • Monitor inventory levels and manage stock replenishment.
  • Ensure compliance with safety and regulatory standards in the delivery process.
• Dealer and Transporter Management:
  • Manage relationships with dealers, subdealers, and transporters to ensure safe, effective, and efficient distribution.
  • Oversee the performance and compliance of dealers and transporters, including health, safety, security, and environment.
  • Conduct regular site visits to dealers and subdealers to ensure standards are met.
• Stakeholder Engagement:
  • Engage and manage relationships with statutory and regulatory bodies such as MUT, BOMBA, Local Councils, and KPDN.
  • Ensure compliance with all relevant regulations and standards.
• Work closely with Terminal Operations, Bottling Plants, Finance, and the LPG Supply Department to ensure seamless operations.
• Audits and Reporting:
  • Lead and schedule regular audits to ensure compliance and operational efficiency.
  • Maintain accurate records of sales activities, customer interactions, and transactions.
  • Prepare regular reports on sales performance and customer feedback.
  • Assist in the development of marketing materials and promotional campaigns.
• Travel Requirements:
  • Regular travel is required for site visits to dealers and subdealers.
  • Travel to various locations for stakeholder meetings and audits.

Skills and Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in sales and customer service, preferably in the LPG or energy sector.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and CRM software.
• Knowledge of safety regulations and standards related to LPG is a plus.
• Excellent negotiation and persuasion skills.
• Strong problem-solving abilities.
• High level of organizational and time management skills.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to adapt to changing market conditions and customer needs.