Senior Director of Sales & Marketing

Senior Director of Sales & Marketing

Senior Director of Sales & Marketing

Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 31, 2025 (7 days left to apply) job requisition id REQ10321966 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. About the location: High up on the rocky Witwatersrand is where you’ll find us. Despite being in the middle of South Africa’s largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. About Four Seasons Hotel, The Westcliff, Johannesburg and Four Seasons Safari Lodge, Serengeti: Four Seasons Hotel the Westcliff, Johannesburg and Four Seasons Safari Lodge, Serengeti are looking for stars to join our amazing properties and to be a part of our dream team! We seek a highly motivated and service-minded individual to join the Sales & Marketing Team as the Senior Director of Sales and Marketing . This role will be reporting directly to the Regional Vice President and General Manager of Four Seasons Hotel, The Westcliff, Johannesburg, and General Manager of Four Seasons Safari Lodge, Serengeti. Job Summary: The Senior Director of Sales and Marketing is responsible for overseeing the planning, implementation and evaluation of all marketing activities including positioning, placement, sales, catering, pricing & revenue management, reservations, advertising, and public relations for Four Seasons Hotel, The Westcliff Johannesburg and Four Seasons Safari Lodge Serengeti. A key focus is the development and leadership of the Sales and Marketing team. The leader must ensure the Four Seasons Leadership Behaviours and Golden Rule are embraced and practiced throughout the division and hotels. Main Duties and Responsibilities: General:

1. Oversees Sales & Marketing Departments for both Four Seasons Hotel, The Westcliff based in South Africa, and Four Seasons Safari Lodge, Serengeti, in Tanzania.
2. Builds a talented and driven team, sets a good example, and fosters a culture of ongoing learning and development among staff members.
3. Adheres to the Four Seasons Operating Standards and is a role model for the Four Seasons Leadership Behaviours.
4. Represents both properties in all areas, internally and externally, to the highest standard.
5. Undertakes other duties and responsibilities outside of the daily/weekly routine, but within the overall scope of the position.
6. Performs other duties and projects as directed by the General Manager or Senior Management.
7. Leads in the budget preparation and ensure the department operates within cost constraints.
8. Continuously be aware of current and forecasted financial/business performance.

Sales & Marketing:

1. Develop an annual Sales and Marketing Plan and objectives to maximize revenue.
2. Research new market opportunities and develop strategies to penetrate companies likely to produce business for the hotel.
3. Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved.
4. Identify and target group clients that will generate business on behalf of hotel.
5. Work closely with WSO offices on all sales and marketing activities.
6. Develop overseas accounts by planning and conducting international sales trips.
7. Prepare and report on statistics useful to our sales efforts.
8. Advise in negotiation to achieve maximum revenue/profit potential.
9. Be proactive and creative in developing sales and marketing solutions.
10. Plan, organise and participate in familiarisation tours as required.

People Leadership:

1. Recruit, select, and train sales department staff.
2. Work closely with the team on a daily basis as it pertains to sales and marketing activities.
3. Establish performance standards in collaboration with the relevant General Managers.
4. Work with Senior Managers to manage date records of account base performance.
5. Foster a cooperative working climate conducive to maximum employee morale and productivity.
6. Conduct performance evaluations and develop individuals for future advancement.
7. Organise and manage the department in accordance with company philosophy and policies.
8. Ensure managers sell and manage their key accounts and territories.

Hotel Systems:

1. Compile and maintain up to date with Golden Sales & Catering records.
2. Utilise computerised operational systems.
3. Understand, utilise and supervise the installation of automated sales and reservations systems.

Requirements:

1. Will be based in South Africa, must be willing to travel frequently.
2. Five – Ten (5-10) years of previous employment in a related position.
3. Extensive international luxury hospitality sales and marketing experience at Director Level.
4. Hotel experience and relationships with High End Leisure Travel Industry Partners is required.
5. Outstanding communications and presentation skills.
6. Leads the strategic development and progression of marketing and sales plans.
7. An accredited university/college degree in business or hospitality is preferable.
8. High degree of data analytics literacy.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have access to a robust benefit plan.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Successful candidate must possess legal rights to work in South Africa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. EE candidates including disabled applicants are welcomed to apply. #J-18808-Ljbffr