Customer Service Assistant - Call Center

Job Description

Job Requisition ID: 166057  Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.  By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Role Purpose:  Provide excellent Customer Service in Play Facility – Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner. What you will do:

• Greets and welcomes mothers/guardians with their children on arrival at Smaland.
• Ensure the Smaland admission policy is explained in a friendly and professional manner.
• Entertain children with agreed activities based on Commercial Calendar.
• Ensure the Childs safety is their main priority while they are in Smaland 
• Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
• Handles routine customer complaints promptly and courteously.
• Provides a safe environment for children within the area.
• Be ready to rotate and work at Information desk to greet customers and address all incoming inquiries.
• Ensure all system and emergency procedures are adhered to as per policy / procedure
• Briefs the Duty Manager on complaints that require management assistance.
• Ensure all emergency procedures are adhered to.

What you will need:

• 2 years in a similar environment
• local qualification in child care
• first aid qualification is an advantage

About Al-Futtaim Retail Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference… About Al-Futtaim IKEA GROWING TOGETHER... We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.