Remittance Processing- Payment & E-Banking Operations (contract)

This is a contract role. To work on shift basis, when required. Job Functions 1. To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable. 2. To liaise with branches/business units on any discrepancy. 3. To ensure SLA is met at all times. 4. To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints. 5. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted. 6. To participate in UAT/Projects as and when required. Qualifications Knowledge & Skills 1. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc 2. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances. 3. Proficient in Microsoft Windows applications - Word, Excel & Power-point 4. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. 5. Resourceful and able to multi-task independently with confidence in time critical environment. Personal Qualities 1. A self-motivated & pro-active person in managing operational efficiency and promote process improvements. 2. A risk-conscious person who ensures internal controls and procedures are complied with closely. 3. A meticulous and accurate person with an eye for details. 4. A confident, diplomatic and tactful person in problem resolution and decision making. 5. A passionate person with customer oriented mindset and firm believer of Quality discipline.