الصفحة الرئيسية الإمارات العربية المتحدة Head of Operations - Valet Parking & Car Park
الصفحة الرئيسية الإمارات العربية المتحدة Head of Operations - Valet Parking & Car Park
Head of Operations - Valet Parking & Car Park
تفاصيل الوظيفة
Head of Operations – Valet Parking & Car Park
Position: Head Of Operations Reports to: General ManagerQualifications
- Minimum Bachelor degree required
- Master's in Business Administration preferred
Experience
- At least 10 years of experience in parking management or a related technology-based industry.
- Proven track record in successfully managing an operations team.
Skills
- Familiarity with UAE Laws regarding Parking legislation
- Delegation skills
- Succession planning skills
- Good English communication skills
- Full computer literacy in Microsoft Office
- A positive attitude
- Negotiation skills
- Plenty of initiative
Primary Functions
- Deliver an excellent service to all clients on time, on budget and to specification.
- Deliver exemplary standards of client services at all times. Seek out opportunities to further enhance current, and prospective, client experience.
- Be responsible for the Operations function ensuring that all systems and processes adhere to best practice levels and are correctly aligned within operations, with other internal departments.
- Lead all Operations departments, for car park, valet parking, and related support services.
- Mastermind the delivery of new contracted facilities.
- Contribute to the development of operations strategy. Working with individual Heads of Department to develop, evolve and enhance ZONE's Operational delivery.
- Create a high performing operations team and foster talent management. In particular identify high potential individuals for succession planning, ensuring appropriate development plans are in place.
- Ensure all team members have clear measurable objectives and structured performance reviews, 1 to 1s and team meetings.
- Undertake rigorous financial control, setting departmental opex and capex budgets and managing P&Ls.
- Develop, propose and implement strategies for change which will drive improved service and more effective control of costs.
- Act as Incident Manager in Business Continuity Planning and be responsible for managing crisis preparedness.
- Oversee valet parking operations, identify areas for improvement, minimize vehicle incidents, and strive for service excellence.
- Participate as required in internal management forums.
Personal Competencies
- A track record of delivering results in an operational environment.
- Experience in managing staff from diverse cultural horizons and a natural strong cultural awareness.
- Strong inter-personal skills and natural ability to create immediate good relationships.
- Strong communication and leadership skills, a natural ability to communicate and work with multi-cultural audiences effectively.
- Strong skills in internal networking and the ability to pool internal resources in order to achieve projects.
- Strong skills in commercial negotiation, contract and supplier management.
- Excellent organizational skills and ability to lead and manage several diverse projects.
- Ability to support staff during logistic set up and be ready to work hands on when required.
- Strong service orientated attitude.
- Have a strong work ethic and ability to work in a complex cultural and legal environment without breaking any local or corporate rule.
- Be energetic, dynamic, enthusiastic and willing to travel.
- Excellent presentation skills.
- Good knowledge of IT Office tools.
- Experience in risk management/contingency planning.
The Offer:
- Visa
- Medical insurance self and family
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