Quality Assurance Consultant

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. We are committed to providing exceptional financial services while maintaining the highest standards of compliance, integrity, and accuracy. We are looking for a Quality Assurance Consultant to join our Financial Crime team to ensure our processes meet the highest standards of accuracy and regulatory compliance. As a Quality Assurance Consultant, you will play a critical role in shaping the effectiveness of our QA operations, driving continuous improvement, and mitigating risk across the bank. This is an exciting opportunity for someone who is passionate about quality assurance, financial crime compliance, and team development. Your key responsibilities will include:

• Conduct quality assurance checks to ensure the accuracy, consistency, and compliance of reviews performed by QA analysts.
• Deliver effective training and coaching to QA analysts, improving team performance and individual capabilities.
• Contribute to the ongoing development and enhancement of our QA framework, making it more robust and efficient.
• Identify and escalate risks or areas for improvement in QA processes, ensuring compliance with regulatory standards.
• Provide accurate, data-driven reports and actionable insights to stakeholders, supporting decision-making and continuous improvement efforts.
• Maintain alignment in QA assessments through regular calibration sessions and feedback loops.
• Build and maintain strong, collaborative relationships with key stakeholders across the business.
• Assist with onboarding and training new QA analysts, ensuring they are equipped with the knowledge to handle evolving financial crime regulations.

What do I need to be successful?

• Proven experience in quality assurance, internal audit, or risk management, with progressive leadership responsibilities.
• In-depth understanding of financial crime disciplines, regulatory compliance, and risk management methodologies.
• Experience in delivering tailored training and coaching programs to upskill teams.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of working cross-functionally and presenting findings to leadership.
• Attention to detail and experience in quality assurance frameworks.
• Experience with data analysis and performance tracking, with proficiency in reporting tools.

Working for ASB ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB. We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals. We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here. If you are passionate about quality assurance, financial crime compliance, and helping teams achieve their best, we want to hear from you! How to apply? For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online. If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you! Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas. #J-18808-Ljbffr