الصفحة الرئيسية الإمارات العربية المتحدة Customer Experience Specialist
الصفحة الرئيسية الإمارات العربية المتحدة Customer Experience Specialist
Customer Experience Specialist
تفاصيل الوظيفة
Responsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
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الشركة المعلنة عن الوظيفة
Agoda Sharjah
-
Diploma in Operations Management Level 3 Study 365180 درهممدة الدورة التدريبية: 15 ساعة
-
Business Process Management Brentwood Open Learning College226 درهم
2,081 درهممدة الدورة التدريبية: Upto 200 Hours
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