Front Office Agent - Waldorf Astoria Ras Al Khaimah

دوام كامل في Hilton Worldwide, Inc. في UAE

نُشرت يوم January 29, 2025

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Job Description - Front Office Agent - Waldorf Astoria Ras Al Khaimah (HOT0BAY1)

Job Number:

HOT0BAY1

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999 A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations, and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

What are we looking for? A Front Office Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and #J-18808-Ljbffr

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الشركة المعلنة عن الوظيفة

Hilton Worldwide, Inc.

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Front Office Agent - Waldorf Astoria Ras Al Khaimah

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الصفحة الرئيسية الإمارات العربية المتحدة Front Office Agent - Waldorf Astoria Ras Al Khaimah

الصفحة الرئيسية الإمارات العربية المتحدة Front Office Agent - Waldorf Astoria Ras Al Khaimah

Front Office Agent - Waldorf Astoria Ras Al Khaimah

تفاصيل الوظيفة

Job Number:

Work Locations

Apply safely

الشركة المعلنة عن الوظيفة

Hilton Worldwide, Inc.

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