الصفحة الرئيسية الإمارات العربية المتحدة Front Office Agent - Waldorf Astoria Ras Al Khaimah
الصفحة الرئيسية الإمارات العربية المتحدة Front Office Agent - Waldorf Astoria Ras Al Khaimah
Front Office Agent - Waldorf Astoria Ras Al Khaimah
تفاصيل الوظيفة
Job Description - Front Office Agent - Waldorf Astoria Ras Al Khaimah (HOT0BAY1)
Job Number:
HOT0BAY1Work Locations
Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999 A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
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الشركة المعلنة عن الوظيفة
Hilton Worldwide, Inc.
-
Secretary & PA Diploma (Level 5) Inspire London College86 درهم
1,286 درهممدة الدورة التدريبية: Upto 4 Weeks -
Hotel Receptionist & Opera PMS Software Global Edulink139 درهممدة الدورة التدريبية: Upto 65 Hours
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