الصفحة الرئيسية قطر Duty Free Store Manager

الصفحة الرئيسية قطر Duty Free Store Manager

Duty Free Store Manager

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم January 29, 2025

تفاصيل الوظيفة

About the role:As Duty Free Store Manager, you will be responsible for managing and delivering efficient and effective store management by creating a culture of excellence and developing high-performance teams to deliver strong KPI performance and a world-class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and the best guest experience.Monitor customer service standards in-store and work with DMS and Supervisors to deliver "GUEST" service standards to all HIA guests.Communicate shop KPI targets to DMS in a timely manner and ensure all DM's, Supervisors, and team members are aware of KPI targets.Review and discuss weekly store performance with DMS and identify actions to improve performance.Collaborate with other departments to discuss and address department pertinent issues (i.e., marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.).Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.Monitor store standards (i.e., signages, cleanliness, stocks, lighting, etc.). Implement a daily checklist and conduct daily store walks with DMS to ensure world-class store standards are maintained at all times.Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback, and create performance development plans.Review shrinkage results with the Retail Manager and create an action plan to minimize shrinkage.Provide feedback on product performance/issues to respective Category Managers.Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.Train managers and staff on excellent customer service skills through shadowing, on-the-job training, etc.Establish the department or team's objectives and priorities to align with and support business objectives.Regularly evaluate the department or team's objectives, plans, procedures, and practices, and make appropriate changes if needed.Be part of an extraordinary storyYour skills, imagination, and ambition are welcome here. There are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.QualificationsAbout You:Essential:High School Qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma Based on Role) with a Minimum of 5 years of job-related experience, or a Bachelor's Degree or Equivalent with a Minimum of 4 years of job-related experience.Experience in retail, developing, managing, and influencing people and the bottom line results.Experience in customer-facing and fast-paced business environments.Experience in managing a team size of 50-200.Preferred:Experience working in the Middle East; international business or luxury market experience.Experience within a Duty Free or an airport.

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