Franchise Hotel - Sales Manager

[aboutus] Under the guidance and direction of the Director of Sales, within the limits of established IHG Hotels and local policies and procedures, as Sales Manager you’ll develop and set revenue sales strategies for the hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team, and Service of the InterContinental Hotels Group and the brand ethos. At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals, and be recognized for their success. To help them, we need you to display Brand Service Behaviors:

1. Dare to connect: Dare to make the first move
2. Adapt to the moment
3. Relate to the business
4. Enable quality downtime

[daytoday] Essential Duties and Responsibilities – (Key Activities)

1. Monitors competitors' activities and assists in marketing intelligence.
2. Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
3. Sells to new, existing, and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
4. Services existing business through management of account bases.
5. Sells all facets of the hotel.
6. Develops and maintains a regular pattern of sales calls, meeting with principals of the target market.
7. Provides direction on, and conducts market research and analysis.
8. Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments, and other producers closely allied to hotel business.
9. Builds profile within the local marketplace through attendance at various events.
10. Conducts client interviews.
11. Entertains clients.
12. Plans and conducts familiarization tours and site inspections.

Other Tasks and Responsibilities

1. Travels when required to promote the hotel and develop potential business.
2. Maintains regular contact with the ICHG hotels in your region and the regional reservation office.
3. Monitors existing business and inputs into sales strategy meetings to maximize business.
4. Grows existing business and establishes and pursues leads which will develop business.
5. Interfaces with operations on a timely basis & initiates and prepares tenders for business.
6. Assesses sales and marketing data.
7. Assists with the preparation of new products and services.
8. Assists in the evaluation of sales and marketing activities.
9. Analyses sales mix and likely impact on hotel goals.
10. Implements direction from Director of Sales and Marketing and Regional Managers.
11. Liaises with advertising agency.
12. Manages stock control of collateral.
13. Provides collateral input.
14. Executes advertising/creative briefs in a timely manner.

[requirements] KEY RELATIONSHIPS

1. Key Internal Relationships: Accounting, Front Office, Banqueting, Reservations.
2. Key External Relationships: Clients, Business Associations.

SELF MANAGEMENT

1. Complies with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
2. Complies with Company Grooming Standards and maintains a high standard of personal hygiene and grooming.
3. Complies with Time and Attendance Policies.
4. Actively participates in training and development programs and maximizes opportunities for self-development.

CUSTOMER SERVICE

1. Demonstrates service attributes in accordance with industry expectations and company standards including:
2. Being attentive to guests.
3. Accurately and promptly fulfilling guests' requests.
4. Anticipating guests' needs.
5. Maintaining a high level of knowledge which affects the guest experience.
6. Demonstrating a ‘service’ attitude.
7. Taking appropriate action to resolve guest complaints.
8. Extending service attributes to all internal customers.

HEALTH, SAFETY & SECURITY

1. Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene, and Fire Life Safety.
2. Familiarizes yourself with emergency and evacuation procedures.
3. Ensures all security incidents, accidents, and near misses are logged in a timely manner and brought to the attention of the Line Manager.

General

1. Complies with the Company’s Corporate Code of Conduct.
2. Familiarizes yourself with the company values and models desired behaviors.
3. Performs tasks as directed by the Manager in pursuit of the achievement of business goals.

[benefits] We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. #J-18808-Ljbffr