Network Support Engineer
دوام كامل
في IP-People
في
United Kingdom
نُشرت يوم January 27, 2025
تفاصيل الوظيفة
1st / 2nd Line Network Support Engineer Are you starting your career in Network/IT support and passionate about networks? Join a leading Service Provider as a 1st / 2nd Line Network Support Engineer and gain hands-on experience resolving technical issues in a fast-paced Service Desk environment. What You’ll Do:
- Troubleshoot and resolve escalated network, server, and desktop issues.
- Collaborate with suppliers and teams to resolve cases and meet SLAs.
- Identify root causes of recurring problems and suggest solutions.
- Create and maintain knowledge base articles and technical guides.
- Basic knowledge/understanding of networking (OSI Model, BGP, VLANs, TCP/IP).
- Experience troubleshooting remotely and using Cisco or Huawei CLI.
- Customer-focused with strong communication skills.
- Familiarity with ITIL and Microsoft systems is a plus.
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