Trade Desk Representative - Client Services - Mandarin

Dublin, Ireland Client Services Representative - Trade Issues We require additional Trade Desk Representatives to join our expanding teams, especially those who speak Mandarin and are located within Ireland for a hybrid role in our City Center location. Key Responsibilities:

• Investigation of customer inquiries encompassing a broad array of themes including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
• Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
• Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model.
• Assist and support the Quality Assurance Department with complaint resolution.
• Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups around the world.
• Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements. Contribute to the development of client service systems, policies and procedures.

• University degree (NFQ level 7) in finance, economics or related field.
• Minimum 2 years of financial industry experience.
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations.
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
• Strong PC technologies proficiency; Advanced Excel, Office Suite, Email.
• Trouble-shooter with critical thinking mindset, passionate about technology and financial markets.
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team.
• Fluent in English with strong verbal and written communication skills.
• FINRA SIE and Series 7 or interest in obtaining the certification.